Refunds and cancellations

Last updated 1 October 2026

Making, editing and previewing a gift is free, so you see exactly what you are paying for before you pay. Because a gift is a digital item that is available the moment it is unlocked, we do not refund a payment because you changed your mind once a gift has been unlocked.

When we do refund

• You were charged more than once for the same gift: we refund the extra charge(s).
• You were charged but the gift did not unlock, and we cannot unlock it within a reasonable time.
• The gift could not be delivered or opened because of a fault on our side that we cannot fix.

When we don’t

• You changed your mind, or the recipient did not open or like the gift.
• You typed the wrong name or details. You can edit the gift for free at any time on the same link.
• The gift was removed because it broke our terms.
• The link has expired at the end of the period shown when you paid.

How to ask, and how long it takes

Write to the contact details on our Contact page with your gift’s id (shown on its share screen) and what went wrong. Approved refunds go back to the original payment method, and usually reach you within 5 to 7 working days depending on your bank.

Cancellations

There is nothing to cancel: there is no subscription and nothing renews. A saved gift you never unlock is simply deleted after a few days, and you are never charged for it.